Frequently Asked Questions

How long will my Bag In Box (BiB) cider last?

Unopened your BiB will last at least 6-8 weeks, and many of our pasteurised ciders will have up to a 12 month shelf life on them!  However once opened the shelf life will be approximately 4-6 weeks, although if you can keep the cider in a cool dark place, or even better the fridge, it should last for up to 8 weeks.

What do you charge for delivery?

Delivery is £8.99 for one case and £9.99 for two cases providing great value for money if you buy two at a time!

After that, for every extra case it’s an additional £5, so

1 case =£8.99
2 cases = £9.99
3 cases = £14.99
4 cases = £19.99
5 cases = £24.99 etc

However if you live in some destinations, sadly the charges for delivery will be more, so the following charges per case will apply:

Isle of Wight is £12.50 plus £3.00 per any additional case

Scottish Highlands £19 plus £10 per additional case

Scottish Islands £20 plus £5 per any additional case

Isle of Man and Channel Islands £32.50 plus £20 per any additional case

Alderney, Herm and Sark £47.50 plus £15 per any additional case

 

When will my order arrive?

We work with UK Mail to provide delivery.  If you order between Monday and Wednesday, and we have the cider in stock, we generally process your order the next day and dispatch it to the courier the day after that with a next day delivery service.

If you order between Thursday and Sunday your order will not be dispatched until the following week.  We don’t know what these courier guys get up to in their warehouses over the weekend but it’s just not worth keeping our liquid gold under their supervision over the weekend as it rarely gets to our customers in good condition, so we will just dispatch your order early the following week.

We have over 250 ciders on our website so we may not have every line in stock so, if you order something we don’t have in stock, we will let you know accordingly and then aim to get delivery to you within 7 – 10 working days of placing the order, but unfortunately we cannot guarantee this.

Please note that if you would like to specify a Saturday delivery that’s no problem – but please note there will be a £10 surcharge for this service.

We are a growing company, getting busier every day, but  we are putting processes in place to ensure we ship all orders as quickly and efficiently as possible.  We thank you for your custom and support that is enabling us to grow and increase our service to you.

How do you package my order?

With experience of shipping bottled beers we have done a great deal of research into different shapes, sizes and makes of boxes to ensure that your beer arrives in one piece.  We use a double thickness cardboard box and liner and every bottle snuggles inside a wall divider.   Our boxes are delivered under a fragile service and clearly marked so that the delivery drivers know the contents are fragile.

If ordering a Bag in Box Cider the cider arrives, funnily enough, in a bag in a box but we double box the box to give it even more protection and ensure it arrives with you in good condition.

Please remember, 12 bottles of beer weigh around 10kg and a Bag in Box 20 kg so please be careful when lifting the box!

Can you ship internationally?

Unfortunately not….yet….but we hope to soon!

The beer was damaged on delivery – what should I do?

If beer is damaged in transit, depending on the condition of the remaining bottles, we might ask our courier to continue with the delivery as in most circumstances the other bottles are perfectly fine to drink. We then give you a refund for the damaged items. Get in touch using the contact page and we’ll sort it out for you.

I missed the delivery driver – what should I do?

The courier will return once more to attempt redelivery. They will leave a card which has details of how to contact them directly about the delivery so you can ensure someone will be there.

After the second attempt, the goods will be held at the courier depot for a maximum of a week and you can collect the goods from the depot in that time. If the goods get returned to us, we will contact you and find out what you want to do. Redelivery charges will apply and any refund will have the cost of the original delivery deducted.

Can you leave my delivery in a safe place or with a neighbour if I’m not in?

Our parcels are cardboard so despite being structurally strong do not like being left outside to the vagaries of the weather and we don’t really know your neighbours, so if at all possible we like to get a signature from you on delivery. That being said, we understand that you might not be able to hang around for a parcel delivery, so we can leave it in a safe place or with a neighbour if you add instructions when checking out.

Can someone under 18 sign for the delivery?

Unfortunately not. We won’t sell our products to anyone who isn’t 18 years old or over. By placing an order you confirm that you are at least 18 years old. If you are buying a case of products as a gift – the recipient must also be over 18 years old. If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID and ensure that the person signing for the delivery is over 18. If the person receiving the products is unable to produce appropriate ID, unfortunately our couriers will be unable to leave the products.
Once the products have been delivered, according to your original delivery instructions, they become the recipient’s responsibility.

My beer/cider has got bits in it!?

Don’t worry this is normal! Most of our craft beers and ciders are bottle conditioned and therefore continue to ferment, mature and condition within the bottle. It contains a visible amount of viable yeast cells together with sufficient sugars for fermentation to take place. Bottle conditioned beers and ciders will continue to improve and mature in the bottle but they should be kept upright in the cool and the dark and allowed time for the yeast to settle. Pour gently to avoid unsettling the yeast. However you can mix it all up together and have a cloudy (and still perfectly drinkable) beer/cider.